Privacy Policy

TrueSwift is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or use our services.

1. Who We Are

TrueSwift provides archive migration, archive modernisation, data transformation, compliance and long-term archive solutions to organisations across regulated and enterprise environments.

For the purposes of applicable data protection legislation, TrueSwift is the organisation responsible for determining how and why your personal information is processed.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details provided on our Contact Us page.

2. Information We Collect

We may collect personal information when you:

Submit an enquiry through our website
Contact us by email or telephone
Request a consultation or further information
Engage with our services
Subscribe to communications or updates
Submit information through a recruitment or partner enquiry
Visit and interact with our website

Depending on how you interact with us, this information may include:

Name
Job title
Organisation/company name
Email address
Telephone number
Business address
Information contained in your enquiry
Information relating to your business requirements
Website usage and technical information

3. How We Use Your Information

We may use personal information to:

Respond to enquiries and requests
Arrange consultations and discussions
Provide information about our services
Deliver and manage our services
Communicate with customers, partners and prospects
Understand and improve our website and services
Manage business relationships
Meet legal, regulatory and compliance obligations
Protect the security and integrity of our systems

We will only use personal information where we have a lawful basis to do so.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information because:

It is necessary to respond to a request or take steps before entering into a contract
It is necessary to perform a contract
We have a legitimate business interest
We have a legal or regulatory obligation
You have provided consent where consent is required

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential website functionality, understand website usage and improve the user experience.

Where required, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our website cookie preferences.

6. Sharing Personal Information

We do not sell personal information.

We may share information with trusted third parties where necessary to operate our business, provide services or meet legal obligations.

These may include:

Website and hosting providers
IT and technology service providers
CRM and communication platforms
Analytics providers
Professional advisers
Legal or regulatory authorities where required

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and appropriately.

7. International Data Transfers

Some of our service providers or technology partners may process information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Unauthorised disclosure
Unauthorised alteration

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as necessary for the purpose for which it was collected, including where necessary to meet contractual, legal, regulatory or reporting requirements.

Retention periods may vary depending on the type of information and the reason it is being processed.

10. Your Data Protection Rights

Depending on applicable law, you may have rights including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to restrict processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The latest version will always be published on this page with the relevant update date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact.